For companies to maintain and consistently improve their performance, it is critical that the people doing the work have the skills and tools to apply their knowledge to the improvement process. Skilled front line personnel are positioned to have direct impact on the way in which the daily work is accomplished and to contribute to improvement projects as members of a team.
Goals:
The goal of this workshop is to provide the tools and skills necessary to continuously improve your own work and to actively participate in problem solving projects. You will learn to utilize the improvement tools in the context of the most recognized problem solving process (DMAIC) and gain competency in the methods of process improvement. .
You will leave the workshop ready to:
- Complete a work related project.
- Support the identification of improvement opportunities through a team problem solving process.
- Apply what you have learned to help make improvements in the daily work of your functional area by collecting data, applying the tools and using the problem solving process.
- Work to ensure the gains of successful projects are maintained.
- Document “Best Practices” in a manner that will enable them to be disseminated throughout the organization.
Description:
Using a practical, hands on workshop approach you will be given a comprehensive education of the DMAIC Problem Solving methodology, the most useful tools and an overview of the “Best Practices” of Six Sigma implementation.
To facilitate the selection of improvement projects, you’ll learn how to identify significant performance gaps, and how to use those gaps to generate potential projects. You will also learn how to scope projects, and then present them to peers and managers.
Skills:
- Improvement methods
- Problem solving tools
- Process control methods
- Measuring performance
- Identification of improvement opportunities
- Stratification methods
- Cause and effect verification
- Countermeasure planning and implementation
- Team management
Format:
The curriculum of this workshop can be taught as a single two day course or divided into several sessions. Instructor training is available for in house instructors. An option is to conduct the workshop in four-hour segments to minimize the time away from work activity. Another alternative is to provide the workshop in the context of an ongoing improvement effect such as Six Sigma, ISO implementation or a Baldrige National Quality Award application. If follow on support is desired, the instructor will be available for assistance via telephone or email or through scheduling onsite coaching to assure successful implementation.
Requirements:
In order to qualify for this workshop, you should have knowledge of the daily work processes and complete the assigned pre-reading..
Who Should Attend:
Managers, Supervisors, Front line Personnel, Functional Managers, Key Process Owners, and support people who need a working knowledge of the problem solving tools, problem solving process, process improvement and control
Price:
$4,000/course plus course manuals and travel expenses for the instructor with a maximum of 15 people.