The International Organization for Standardization
(ISO) in Geneva, Switzerland first issued the ISO 9000 standards in
1987, revised them in 1994 and 2000, and released a new revision in the November 2008. These standards consist of common sense requirements that exist in
some form at every company. However, a formal quality system like ISO
9001 requires identification and measurement of key processes affecting product and/or service quality.
Since the first draft of ISO 9001, other quality
assurance systems have been developed and mandated by specific
The Automotive Industry Action Group (AIAG) in
Detroit issued the TS 16949 quality system which is mandatory for all
Tier 1 suppliers to the Big Three automakers, the QUEST Forum issued
the TL 9000 standard for the telecommunications industry, and the
American Aerospace Quality Group issued the AS 9100 standard for the
aerospace industry. In addition, ISO 14000, the international
Environmental Management System (EMS), was approved in September 1996.
The US Food and Drug Administration (FDA) issued its current Good
Manufacturing Practices (cGMP) which adopts most of the ISO 9000
requirements. Finally, the European Union (EU) has developed a set of
product-specific directives (CE Mark) which must be adhered to by
companies selling a wide range of products to the EU. Six Sigma was
adopted by Motorola and has been utilized by many companies, most
notably General Electric. Finally, in an effort to improve quality
among US businesses, the US government has the Malcolm Baldrige
National Quality Award that seeks to recognize companies with excellent
customer satisfaction and quality practices.
Today, more than 1.5M companies are registered
to the ISO 9001 standard worldwide, with 150,000 of these firms
operating in North America. These organizations include financial
institutions, hotels, hospitals, service companies, and manufacturers.
While many companies have waited until these quality assurance
standards have become mandatory, a growing number of firms are
proactively implementing them in order to realize the long term
benefits of the standards. These benefits include reduced waste and
error, greater control over critical control points, and increased
customer satisfaction and consumer confidence.
Each of Brand Consulting Group's trainers,
auditors, and consultants is a certified auditor with extensive
experience in developing quality systems for employers and clients.
Brand Consulting Group through its resources has the ability to match
client companies with a consultant from a wide range of industries
including: US government departments and agencies, construction, metals, chemicals, plastics, medical,
electronics, automotive, environmental, industrial coatings, computer
hardware and software, medical devices, pharmaceuticals, and service
industries, to name a few.
If your organization wants to maintain its
competitive edge in today's global economy, we can help you meet the
requirements of these standards.