In recent years, IT service providers have come under sustained
pressure, often accused of failing to deliver value to their clients.
Concerns have been raised that IT services, whether provided by an
in-house IT department or an external organization, are not aligned
with the needs of the business and its customers. An IT Service
Management System (ITSMS) is an integrated approach to enable an
organization to effectively and efficiently deliver managed IT services
which meet these business and customer requirements.
In this section you will find information on all our ITSMS products and
services; they will help you understand, implement and become
registered to an IT Service Management System:
Our overview section describes what an IT
Service Management System is and more about ISO/IEC 20000 (previously
Implementing an IT Service Management System
provides a step-by-step guide that every company implementing an ITSMS
will need to consider.
ITSMS Registration describes the benefits of
It is important to note that the British Standard BS 15000 has been
replaced by the International Standard ISO/IEC 20000. ISO/IEC 20000 is
aligned with ITIL and the new version 3 of ITIL now documents how the
two frameworks work closer together as ITIL has added Business
Management Systems and Continuous Improvement.
and Control Practitioner Support and
ITIL Practitioner Support and Restore
Corrective and Preventive Action/Root Cause Analysis Seminar
Pricing is stated in US dollars for courses
provided in North America and does not include course materials or
travel expenses for the instructor. Public courses for individuals can
be viewed here.